Automation of Travel Document Printing
 P R O B L E M
• Following 9/11, economic constraints forced this vacation company to rethink the way they printed their travel documents • Two major constraints were identified: _ only 1 month to transition to an outsourced solution _ no interruption in the printing  ROLE of PROJECT MANAGER
• Design of a quick, workable solution to meet one month’s deadline • Coordination between U.S. vendor and Paris IT offices for validation and implementation of initial solution • Proposition of additional business rules supported by business case for additional savings • Coordination with vendor for the implementation of additional business rules • Constant monitoring of costs, processes, etc. • Replication of the solution in Canada
“Christel is great to work with. She is professional, organized and very intelligent. It was her guidance that allowed us to implement such a successful partnership.”
AJ Morales, Account Director - RR Donnelley |
S o l u t i o n
• Outsource the printing of the travel documents to a print house located in Chicago • This implied the set-up of the right flow of data between the IT development team in France and the printer located in Chicago • Given the time constraint, the layout of the document had to remain exactly the same R E S U L T S
 The transition was successfully done on time (one month)
Document management rules were further fine-tuned, leading to 20% cost savings (production, shipping, etc.) between 2004 and 2005
Increased customer satisfaction regarding the relevance of the documents they received
The data flow used in this project was later used as a reference in Canada for the printing of their own travel documents
 T I M E L I N E: 2 Years
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