Ski Shop Rental Software
 P R O B L E M
• The software used by the Ski Shop of this Colorado resort did not interface with the Property Management System. • Reconciliation between Ski Shop sales and clients’ accounts had to be done manually each day.  ROLE of PROJECT MANAGER
• Design of user interface and writing of functional specifications • Validation of business requirements and coordination between resort and IT teams • Testing of interface • Creation of training documents and on-site training to end-users • Support during and after launch of interface |
S o l u t i o n
• A module was developed as part of the resort’s Property Management System where every customer’s charges that were incurred at the Ski Shop were automatically applied to the customer’s account • The ski shop team was able to inventory all of the equipment, print/read scanable labels and monitor the lifecycle of a piece of equipment (particularly useful in case of accidents or legal matters) • The application also allowed them to save customers’ preferences or sizes from one stay to another R E S U L T S
 Not only was the reconciliation and bank closing every night faster, easier and error-free for the manager, every daily activity—sale, return or exchange of equipment—became simpler and traceable for the whole ski shop team.
This application was deployed the following year in 25 European and one Japanese ski resorts
 T I M E L I N E: 4 Months
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