Fast Check-Out Kiosk Application
 P R O B L E M
• Front Desk operations of this resort were often overwhelmed by the number of customers arriving/leaving altogether, due to transportation constraints. • Long lines at the Front Desk created unnecessary frustration among both customers and Front Desk employees.  ROLE of PROJECT MANAGER
• Design of user interface and writing of functional specifications • Validation of business requirements and coordination between resort and IT • Testing of interface • Monitoring of solution’s efficiency
"Working with Christel Pellerin has been both a pleasant and enriching experience in my professional career. She is an incredibly ambitious and innovative worker with a solid work moral. I have been particularly impressed with her efforts on deploying the express check-out kiosks in our renovated properties. From the beginning of the project to its implementation within the resorts, Christel was nothing short of driven to foresee a successful launch. It is with honor that I would recommend Christel Pellerin as a Project Manager."
Stephane MAGNAT, I.T.Director - CLUB MED North America |
S o l u t i o n
• A Fast Check-out solution was developed in-house • It allowed the customers of the resort to do their check-out themselves, at their convenience • All charges incurred during the customer’s stay were displayed for their review from the hotel’s PMS system • The customer could charge them to the credit card they had on file at the Front Desk R E S U L T S
 This new application alleviated the Front Desk shifts and gave more flexibility to the customers
It also entitled the resort company to check the client information and collect e-mail addresses for future marketing actions
Even though the kiosk experienced a slow start in terms of use due to initial hardware problems, the project was a success and additional features like “buying pictures” taken at the resort during the client’s stay were considered
 T I M E L I N E: 4 Months
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